Refund Policy

Last updated: August 2026

Every order at Tester Pilot is backed by our money-back guarantee.

The guarantee

If your app is not approved for production after our completed closed test, you choose one of the following:

• A free retest — we run the full 14-day test again at no cost.
• A full refund — the amount you paid for that order, minus the payment provider's processing fee.

How to request a refund

Contact us within 14 days of your order being marked complete at support@testerpilot.com. Include your order details and the reason for the request. We review requests and process approved refunds to the original payment method within 5-10 business days.

What the guarantee covers

• Your app not being approved after the completed testing period.
• Orders where we are unable to deliver the agreed testing service.

What it does not cover

• Change of mind after the testing period has started.
• Issues caused by incomplete or incorrect information you provided (for example, an invalid invite link that delays the start).
• Apps removed or rejected for policy violations by Google itself.

Contact

Questions about refunds? Email support@testerpilot.com.@elseContact us through the website.